Popular Questions

Current Delivery Times: Standard USPS Shipping: 2-3 weeks overall.
Standard (INTL): 3-4 weeks overall.
Tracking numbers can take up to 5-7 days to generate. If you still don’t get tracking at that time, send us an email!

Yep! If you aren’t 100% happy with your PetGraphix purchase, we’ll work with you to make it right. Send us an email at suport@petgraphix.com for more information or use the contact us page..

Unfortunately we focus on head to chest area of pets as we want to remain true to our brand.

Shipping

If you order multiple different items, some of them might! We ship items separately because we have different print partners AND want to ensure you get your order quickly. We want you to be happy.

No worries! Send us an email to support@petgraphix.com so we can track your shipment..

Your PetGraphix Custom Product

All changes must be made to an order within 2 hours after the time which it was placed. Keep in mind that we send your pet uploads to our artists directly after you purchase! Any adjustment after 2 hours is not promised.

If you would like to cancel an order, you can do so in the first 2 hours. Anything thereafter will require a $10 art fee because we've already started working on your order. If you send us an email but don’t receive a reply within 30 minutes, don’t worry. We’ll get back to you and honor the timestamp on the email.

We highly recommend photos in sunny or bright light (so we can catch details) and having your pet sitting or standing up. Please see our Photo Guide for more information. Keep in mind that our artists work with the head to chest region of your pet as that is our brand!.

Yes we do! After purchase, we will email you (please make sure you have used your correct email address) When the art is done, we’ll have you approve it,