Custom Portrait Returns

Due to the customized nature of all the products we produce at Pet Graphix, we cannot offer returns. Your artwork is designed with care and is entirely personal to you and your pet.

If you are unhappy with your final product then please get in touch with us, and we will find a way to make it right. Customer satisfaction is one of our passions, and we always endeavor to ensure you're happy with the final masterpiece.

If you received the wrong product, incorrect size or print, or your product was damaged in transit, we will, of course, replace it without question. Please let us know within 48 hours of receiving your order in this case.

If you have placed an order recently and have changed your mind, you can cancel your order within 24 hours. If 24 hours have passed, the cancellation will be granted at our discretion.

The reason for this is that our artists often begin work as soon as you have placed your order. If your artwork has already been created and you request to cancel, we will charge a $10 fee to cover some of the artwork costs for your order.

Please be aware that when we create your artwork, we use the photo you uploaded with your order. If you do not follow our Photo Guide, we cannot offer any solution. It's your responsibility to submit a high-quality photo that adheres to our submission guidelines.

Low-quality photos will result in low-quality artwork. We do allow for notes to be added to orders in case you have anything to let us know about. However, we can't guarantee that special requests will be adhered to - for example, we cannot edit a photo to close or open a mouth, add a smile, etc. We can, however, remove red-eye, edit eye color, and other requests.

Please note that all examples on site were made from high quality, high-resolution photos. Blurry, low-quality photos will not allow our design team to produce the high-quality finish you see on site.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.