Privacy Policy
Privacy Policy
Welcome to the Privacy Policy for petgraphix.com (referred to as the "Site"). This document outlines how we collect, utilize, and share your personal information when you visit our website or make a purchase.
Collection of Personal Information
When you visit our Site, certain information about your device is automatically collected. This includes details about your web browser, IP address, time zone, and cookies installed on your device. As you browse the Site, we gather information about the specific web pages or products you view, the websites or search terms that brought you here, and how you interact with the Site. We refer to this information as "Device Information."
With your permission, we may send you emails or text messages about our store, new products, and updates.
We use various technologies to collect Device Information, including "Cookies," which are data files placed on your device, "Log files" that track actions on the Site, and "Web beacons," "tags," and "pixels" which are electronic files used to record your browsing behavior.
When you make a purchase or attempt to do so, we collect specific information such as your name, billing address, shipping address, payment details (including credit card numbers), email address, and phone number. This information is referred to as "Order Information."
In this Privacy Policy, "Personal Information" encompasses both Device Information and Order Information.
Use of Your Personal Information
We primarily use the Order Information we collect to fulfill your orders, including processing payments, arranging shipping, and sending invoices or order confirmations. Additionally, we use this information to:
- Communicate with you
- Screen orders for potential risks or fraud
- Provide you with information or advertising related to our products or services based on your preferences
Device Information is used to help us identify and mitigate potential risks and fraud, as well as to improve and optimize our Site. This includes generating analytics about how customers interact with the Site and assessing the success of our marketing campaigns.
Sharing Your Personal Information
We may share your Personal Information with third parties to assist us in using this information as described above. However, text messaging originator opt-in data and consent will not be shared with third parties.
We utilize Shopify to power our online store, and you can learn more about how Shopify handles your Personal Information in their privacy policy. Additionally, we use Google Analytics to understand how customers use the Site. You can find more details about Google's data usage in their privacy policy. You have the option to opt-out of Google Analytics.
We may also share your Personal Information when required by applicable laws and regulations, in response to a lawful request for information, or to protect our rights.
Behavioral Advertising
We may use your Personal Information to provide you with targeted advertisements or marketing communications that we believe may interest you. To understand how targeted advertising works, you can visit the Network Advertising Initiative's educational page.
You can opt-out of targeted advertising through the following links:
- Bing
- Digital Advertising Alliance's opt-out portal
SMS/MMS Mobile Message Marketing Program Terms and Conditions
Our mobile messaging program allows users to receive SMS/MMS messages by opting into the program. By participating in the program, you agree to receive marketing mobile messages and understand that consent is not required to make a purchase. Message and data rates may apply, and message frequency varies. You can opt out of the program by replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any mobile message from us.
The program involves recurring mobile messages, and support instructions are available by texting "HELP" to the number you received messages from or emailing us at support@petgraphix.com.
Miscellaneous
You warrant and represent that you have the necessary rights to agree to these Terms and perform your obligations. We reserve the right to change this Privacy Policy and will communicate any updates to you. Your continued participation in the program constitutes acceptance of the modified terms.
Do Not Track
Please note that we do not alter our data collection and use practices in response to Do Not Track signals from your browser.
Your Rights
If you are a European resident, you have the right to access, correct, or delete the personal information we hold about you. You also have the right to object to our processing of your personal information.
Data Retention
We will retain your Order Information unless you request its deletion.
Changes
We may update this privacy policy as necessary to reflect changes in our practices or for legal or operational reasons.
Contact Us
If you have any questions or concerns about our privacy practices, wish to exercise your rights, or make a complaint, please contact us at support@petgraphix.com.